Privacy Policy
Effective Date: 25 June 2025
1. Introduction
The World Tree (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, visitors, and users. This Privacy Policy describes how we collect, use, store, and disclose your personal information in compliance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
By using our website (https://theworldtree.co.za) or engaging with our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, email address, phone number.
- Booking or Service Details: Information you provide when booking a consultation, class, or session.
- Website Usage Information: IP address, browser type, access times, and pages visited (via cookies and analytics tools).
- Communication Data: Correspondence via email, forms, or messages sent through our website.
3. How We Collect Information
Your personal information is collected in the following ways:
- When you contact us via email, phone, or web forms.
- When you book a session or sign up for our services.
- Through cookies and tracking technologies when you use our website.
4. Why We Collect Your Information
We collect and use personal data to:
- Respond to inquiries and provide services.
- Manage bookings, payments, and client communications.
- Send updates, resources, or relevant information (if you opt in).
- Improve website functionality and client experience.
- Fulfill legal obligations.
5. Legal Basis for Processing
We process personal information based on:
- Your consent
- Contractual necessity
- Legal compliance
- Legitimate interest, where applicable (e.g., marketing relevant services)
6. Sharing of Personal Information
We do not sell your personal data. Your information may be shared with:
- Service providers assisting with technical, communication, or payment processing functions (under confidentiality agreements).
- Government authorities or law enforcement if legally required.
7. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, password protection, and access control systems.
8. Retention of Personal Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law.
9. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Withdraw your consent at any time.
- Object to the processing of your information for certain purposes.
- Lodge a complaint with the Information Regulator.
To exercise these rights, please contact us using the information below.
10. Cookies and Tracking Technologies
Our website uses cookies to provide a better user experience and to track usage patterns. You may adjust your browser settings to refuse cookies; however, this may affect certain functionalities of the site.
11. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website and will indicate the date of the last revision.
13. Contact Information
If you have questions about this policy or how we handle your personal information, please contact us:
The World Tree
Hout Bay, Cape Town, South Africa
mentor@admin079 617 9536